Success stories: Santander Consumer

“Provide an immediate response to the client’s financing needs”

On the one hand, Santander Consumer had the need to process and standardise all the requests from the different companies that finance their clients’ purchases with Santander Consumer Finance. On the other hand, it sought to standardise and enrich the different existing databases, and to standardise other databases of other acquired entities.

Santander Consumer managed to standardise the names and postal addresses. It also managed to enrich and have a unique vision of its clients. Santander Consumer processes more than 10 million annually and in Santander more than 3 million annually.

To standardise and normalise the postal addresses and names of its clients, as well as to standardise the databases of the acquired entities. On the other hand, to provide these databases with a geographical enrichment in on-line mode.

Santander Consumer Finance (SCF) is a subsidiary of Banco Santander, one of the most important international financial groups. Its specialization in consumer finance began in the 1970s through the Bansafina and Hispamer companies. It soon began expanding worldwide, to the point where it currently has a team of more than 14,500 professionals spread across 16 European countries, Canada, and China.

SFC offers a wide range of financial and banking solutions to 18 million customers. It does so through both points of sale and direct-to-consumer channels. In fact, it has an extensive network of agreements with 130,000 retailers and car dealerships.

In Spain, specifically, it has the largest commercial network specializing in consumer finance, with the broadest geographical coverage, allowing it to offer high-quality service. Its extensive experience of more than 30 years undoubtedly guarantees the excellent work it does.